Secretary helps others balance work and life

Good Samaritan Society's Annette Rosario earns scheduling honors

Three Good Samaritan Society workers pose in face masks outside in the courtyard. Award winner Annette Rosario is wearing a tiara and holding flowers.

Almost 30 years ago, Annette Rosario began her career with the Good Samaritan Society – Fort Collins Village in Fort Collins, Colorado.

She helped with the laundry and housekeeping back then but she has since taken on many other roles within this community.

“I served as the backup for a lot of different things here,” she says, laughing. “And when those people left, I got all their jobs.”

Her official title these days is “unit secretary” but it includes scheduling staff, purchasing, distributing supplies at Fort Collins Village and whatever else comes up during the course of a busy day.

Zoom meeting turned award ceremony

Rosario was recently summoned to be part of a Zoom meeting with the people at OnShift, the company that provides the Good Samaritan Society community’s software for scheduling workers. She expected it be about all the things they do on a regular basis.

Instead, however, it was an opportunity to notify Rosario that she was being presented with OnShift’s Lifetime Achievement Award for 2020.

After she clicked into the Zoom meeting, she realized there were all kinds of people there. It was obvious this wasn’t just wasn’t going to be another day at work.

“I was like, ‘Wait a minute. This was supposed to be a meeting with my boss,’” she says. “I was confused on why everybody was there. It took me a couple days for it to all sink in that this was really a great honor.”

Scheduling is not an easy task, nor is it Rosario’s only task these days. Her duties share one common theme: She’s good at all of them in the opinion of her colleagues at Fort Collins Village.

“The staff love her,” says Marsha Kitterman, Fort Collins Village director of nursing. “As a leader she is invaluable to the running and efficiency of the community. She also makes sure to help the staff when needed and the residents absolutely love her. She is what the Good Samaritan way is about.”

That’s high praise and well-earned. Rosario comes by it naturally because she genuinely likes what she does.

A lifetime of ‘keeping it all straight’

“I love the fact that every day is different,” Rosario says. “I’ve been here long enough so that when challenges come up, I know how to react.”

Challenges inevitably come up with scheduling. A staff is made up of people who have lives outside of work. Guiding that effort from week-to-week takes a caring attitude.

“My philosophy is that everyone should have a work and home balance,” Rosario says. “I try to make sure when something happens in their lives that I can find someone to work for them. Or I’ll do it myself so that whatever it is that they need to do, they can do it.”

In Kitterman’s recommendation to OnShift, she writes: “Annette works with over 60 people and their schedules and somehow keeps it all straight. We have a large number of our aides that are in school. She is able to accommodate each of them to not only staff the facility but to make their lives a priority.  I have heard over and over how she is able to help them have a work/life balance. She is the reason many of them continue to work here.”

It’s a level of dedication that could not be achieved without an appreciation for others and the good that comes from being part of a mission to provide care at Fort Collins Village.

“It’s satisfying because I’ve been here almost 30 years and it feels like home for me,” Rosario says. “All my co-workers and the residents are family. It’s like you’re working with your family every single day.”

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Posted In Awards & Recognition, Health Care Heroes, Senior Services

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