Sanford Health will launch a new free service next week at its flagship hospital that will help patients, visitors and employees learn how to improve their health care through the use of information technology.
IT is at the core of patient care and the foundation on which modern health care organizations build the overall customer experience.
In May, Sanford Health’s IT team launched a walk-up concierge service center, called Sanford TechPoint, for employees at its Sanford Business Center in Sioux Falls, South Dakota. It will launch a second location on Oct. 17 in the main entrance of the Sanford USD Medical Center in Sioux Falls.
Here, patients, guests and employees can interact with IT experts and learn about the organization’s latest happenings and enjoy on-the-spot technology education, partner services, mobile device technology support and other hands-on learning opportunities.
Jocelyn Bratton, a technology concierge specialist, was hired prior to the initial launch and has been heavily involved in all aspects of planning the new location.
“We know most visits to the hospital are not for enjoyable reasons,” she said. “It is the hope of Sanford TechPoint employees to offer technology education and support through simple acts. By providing something small, like a cellphone charger, to a guest in need, we hope to help alleviate some of the stress associated with their visit.”
Free technology assistance
Sanford TechPoint offers a variety of services:
- Help with My Sanford Chart enrollment and education
- Education about technology best practices and frequently used applications
- Basic tech support for personal devices like cellphones, laptops, tablets and smart watches
My Sanford Chart allows Sanford Health patients secure, 24-hour access to their and their children’s personal health information over a device app or website. Patients can access their medical records, schedule appointments, access test results, request prescription renewals and message their care team.
“In that way, Sanford TechPoint can be a great resource for guests and really impact patient care by showing them that Sanford Health puts the power in their hands -– Sanford Health lets them manage their individual health care needs in a way that works best for them, rather than the other way around,” Bratton said.
The walk-up service center also provides patients, guests and employees with consumables like charging cables and other items visitors might not think to bring with them.
“It’s a really cool new service. Both Sanford Health employees and our guests can take advantage of free services like education about personal and Sanford Health-owned devices, and walk-up technology support for Sanford apps. And it’s all coming from experts in the field who also deliver outstanding customer service,” Bratton said.
No appointment needed
Medical center guests are free to drop by during regular business hours.
Beginning Thursday, Oct. 18, Sanford TechPoint will be open from 6 a.m. to 6 p.m. Monday through Friday, 7 a.m. to noon on Saturdays, and noon to 5 p.m. on Sundays. It’s located on the east side of Sanford USD Medical Center’s Locken Lobby.
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