Three Sanford Health locations have been recognized as Top 20 Critical Access Hospitals (CAHs) by the National Rural Health Association.
Sanford Medical Centers at Hillsboro and Mayville in North Dakota were recently named to the list of Top 20 Critical Access Hospitals Best Practice in Patient Satisfaction in the nation. Sanford Westbrook Medical Center in Minnesota was named to the Top 20 Critical Access Hospital Best Practice in Quality list.
These hospitals scored best among critical access hospitals as determined by The Chartis Center for Rural Health for patient satisfaction.
The Top 20 Critical Access Hospital winners are those who have achieved success in overall performance based on a rating from eight indicators of strength: inpatient market share, outpatient market share, quality, outcomes, patient perspectives, cost, charge and financial stability. This group was selected from The Chartis Center for Rural Health’s 2018 Top 100 CAH list, which was released earlier this year.
Those hospitals that have been recognized as Top 20 Critical Access Hospital “best practice recipients” have achieved success in one of two key areas:
- Quality index: A rating of hospital performance based on the percentile rank across the five categories of Hospital Compare Process of Care measures.
- Patient perspective index: A rating of hospital performance based on the percentile rank on two Hospital Compare HCAHPS measures (“Overall Rating” and “Highly Recommend”).
“I’m so proud of the efforts of our physicians and staff who have contributed to our hospital achieving this designation for the first time in Hillsboro,” said Jac McTaggart, senior director of the medical center. “Our results as a top patient satisfaction means our community can count on us to deliver the services they need now and in the future.”