Good Samaritan Society connects virtually with customers

For now, custom virtual tours replace visits for people looking for a new home

Good Samaritan Society connects virtually with customers

The Good Samaritan Society is ready to meet with you wherever you are during the pandemic.

Visitation restrictions and state guidance on leaving home have relaxed in many of the communities the Society serves. Still, some families feel uncomfortable planning visits at independent and assisted living locations.

Find a location: Thinking about moving to a senior living community? Here’s where to start

Staff members have been going virtual across the country to provide insights and welcome prospective residents into the Society’s locations.

“Before COVID, I would say our industry was very much about in-person, on-site interactions. We’ve really had to adapt to new ways of connecting with people,” Director of Marketing Melissa O’Hara says.

Going virtual for tours and more

O’Hara says families seeking senior living, long-term care or home-based services can connect with staff instantly in a variety of ways.

From virtual tours to personalized video messages, people like Pam Webb are happy to help. Webb is the Marketing Coordinator at Good Samaritan Society – Loveland Village in Colorado.

“Helping people see and love our community when they can’t even be here,” Webb says.

That’s her new mission and she’s not alone. Good Samaritan Society employees are doing this in many locations. In Mohall, North Dakota, Jessica Plesuk is using a video message to showcase a beautiful space for a future resident with a green thumb.

“She was really painting the picture of what she was going to be experiencing when she comes to live at Good Samaritan,” O’Hara says.

At Pohai Nani in Hawaii, Rob Ching is connecting with a family and featuring the beautiful scenery.

These messages are a quick way to respond to any questions or needs a family might have.

“I’ve been through the process with my parents twice, needing to live in a senior living community. My dad had Alzheimer’s. I think sharing that with folks with different situations helps build trust because they know that we understand where they’re coming from,” Webb says.

Providing peace of mind

These efforts are providing peace of mind for seniors and their loved ones. They can feel safe while searching for their next place to call home.

“We are seeing more inquiries right now than we did a year ago. That just tells you that people are planning for their future and are just ready to take that next step. We’re here to help them along their journey,” O’Hara says.

Most locations are taking appointments for virtual tours or video calls. You can either contact the connection center or your nearby Good Samaritan Society location. You can also go to our resources page to learn more about downsizing, options, costs and other things to consider.

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Posted In COVID-19, Senior Services